The purchases can be returned within 3 days of delivered item (if not used and original packing). We believe in providing our customers the best shopping experience, and we will take care of the return shipping costs. However, this does not apply to promotional or flash sale product.
Item less than 100AED value are not eligible for returns.
Items used or not in their original packing are not eligible for return
Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns/refund, especially under electronic items.
There are a few certain scenarios where it is difficult for us to support returns:
- Return requests are initiated outside the specified period, of 3 days from delivery.
- Product is used, damaged, or is not in the same condition as you received it.
- Specific categories like socks and clothing freebies etc.
- Defective products, which are covered under the manufacturer’s warranty.
- Company is not responsible for booting issues.
- Any consumable item, which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories.
- Fragile items, hygiene related items.